Walfinch – Independent Home Living

Learn more about Walfinch and our home care services

Who Are We?

Walfinch provides bespoke, high-quality care at home to individuals and families across the UK. We’re different: we aim not just to help you maintain your lifestyle but to enhance your independence and help you live comfortably in your own home.

We are small enough to provide the high-quality bespoke care that everyone would want, and big enough to provide it in a reliable, professional way. Walfinch works from local offices with local Managing Directors and carers, so we are local to you.

“What do you want?” is always our first question.

Once we have really listened and discussed what you want, we will work with you to draw up a personalised Care Plan tailored to you.  

Find a caregiver close to you

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We know that there is no place like home.

Nine out of ten people say that they would prefer care at home to moving into a care home. Walfinch delivers that.  We provide hourly at-home care and 24-hour live-in care, from carers, trained to provide all kinds of care, from companionship to specialist care for conditions such as dementia, multiple sclerosis (MS), stroke rehabilitation and more. 

Our care packages are bespoke and flexible, and never shorter than one hour, so you get the best of individual attention.

Quality Care You Can Trust

Our Caregivers serve as an extension of your family to care for your loved ones in times of need. We assist families to respect the wishes and rights of their loved ones to be cared for in the place they know as home. Most clients wish to not have their environment disrupted yet need to be kept safe and properly cared for.

Why ‘Walfinch’?  The name references the finch – a bird that has successfully evolved, like the company’s care services, to be at home in a huge number of varied habitats – with the surname of Amrit Dhaliwal, the Walfinch Ltd Managing Director. There are many types of finches, including the goldfinch, greenfinch, and the familiar canary, just as there are many types of care that Walfinch offers.

Quality Care You Can Trust

We are an English company covering the whole of the UK and we understand UK culture in all its diversity. We are a family-run business and take a pride in our values. We value our own family and treat our carers like family – which is why we understand the importance of family to you.

Our values

Integrity

We only make agreements we intend to keep. We hold ourselves accountable and have high ethical standards, whilst building trust through responsible actions and honest relationships.

Excellence

We have a passion for what we do, we are proud of who we are, and we look beyond the present to deliver future value.

Teamwork

We achieve more when we collaborate by sharing our skills, knowledge, and experience, working as one team effectively towards the same goal.

Fun

We find ways to have fun because we enjoy what we do. We believe in a work, life balance which increases productivity.

Our values in practice: The Mum Test

We know that there is no place like home.

Nine out of ten people say that they would prefer care at home to moving into a care home. Walfinch delivers that.  We provide hourly at-home care and 24-hour live-in care, from carers, trained to provide all kinds of care, from companionship to specialist care for conditions such as dementia, multiple sclerosis (MS), stroke rehabilitation and more. 

Our care packages are bespoke and flexible, and never shorter than one hour, so you get the best of individual attention.

We are what we repeatedly do. Excellence, then, is not an act, but a habit. — Aristotle

Our carers

Our carers are the most important people in our organisation because they are the people who care for you. We believe that the better we treat them, the better care they provide.

Be assured that all our carers:

  • Pass the mum test. We only consider employing a carer if we are confident that we would like them to be looking after our own mum.
  • Have passed the Government’s enhanced Disclosure and Barring Service (DBS) checks and are employed only after positive personal reference checks.
  • Have received 30 hours of exceptional training that exceeds the minimum required by the care sector regulators and once employed, take part in regular training workshops to update their knowledge.
  • Many have also received extra training in care for Dementia, Alzheimer’s, stroke after-care, specialist conditions and more. Find out more here. (Link to Services page which lists all of them) 
  • Are carefully matched to their clients, so their interests coincide with yours. For instance, if you are a sports fan or enjoy crafts, we will find a carer to suit you, so you will always have topics to talk about.
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  • Are actively encouraged to bring a bit of fun into your life – one of our core values is to find some fun in everything we do.
  • Are local to you, so they know your area.
  • Are paid above the usual rates for the care sector and more than the living wage
  • Are more likely to stay with Walfinch. The majority of our carers stay with us year-on-year – so you are more likely to get to know each other well.

Interested in a care career? There’s never been a better time to get into care. Find out more here.

Help with choosing care

We recognise that choosing care for yourself or a loved one can be a difficult decision, but we are here to help you every step of the way.

Speak to a member of our specialist Client Care team to discuss your bespoke hourly or live-in care package and start to live life to the full in your own home!

For care services in your area please contact your local branch:

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The people behind Walfinch

Amrit Dhaliwal, Managing Director​​

Amrit Dhaliwal, Managing Director​​

Amrit is the Managing Director of Walfinch franchise. After graduating from Keele University with a degree in History & Economics, he realised very quickly he needed to be in business for himself. In quick succession he transformed an Italian deli in Richmond in Surrey into an award winning Italian restaurant. Then a street away developed a successful tea shop, again recognised with a prestigious local business award. He was able to sell both and invest the profits into several property development sites in London.
At the same time, he developed a well-known domiciliary care franchise in Oxford from a standing start to £1 million turnover over 6 years, developing a valued core team of 70 and winning Franchisee of the Year award. This practical experience has given Amrit clear insight on how to help each franchisee develop their business effectively and reach their goals. Walfinch’s mission is to work with each franchisee using Walfinch’s system to develop a client focused and profitable business.

Simon Mills, Franchise Advisor

Simon is a former franchisee who built his own franchise territory and went on to resell the business, so he knows the kind of issues you may face as a franchisee – and the huge rewards that come with running a successful business. Simon provides the coaching that will help you develop your teams and business profitably, passing on his expertise in executive management and leadership, strategic planning and forecasting, consulting and mentoring, and training.

Richard Stanfield, Franchise Support Manager

Having worked in the franchising sector for nineteen years Richard brings a wealth of experience when it comes to supporting franchise owners. He has worked closely with people from very varied backgrounds, including those at the very beginning of their franchise journey to those who are very well established and operating multimillion-pound businesses.

For the past four years Richard has worked with one of the UK’s largest domiciliary care providers and has thus developed a passion for this sector and for helping franchisees deliver high quality care to those families and loved ones that need it.

Julie Farrow, Senior Franchise Support Manager

Julie has 25 years' experience in the care sector and over 12 years' experience in franchising. She has supported over 70 businesses to start their home care business, helping to recruit, market, launch and beyond. She brings a wide range of experience working with businesses trading at £100, 000 per annum to £6,000,000 per annum and is well versed in all aspects of business development - from problem solving, coordinating and cater retention, to business growth and strategy.

Amanda Keeler, Compliance & Quality Assurance Officer

Amanda is fully focused on the CQC requirements of all the franchisees at Walfinch. Amanda is also ‘nominated individual’ for the Oxford branch which means she gives advice and has oversight of CQC compliance just the same as she does for many of our other branches. Amanda’s higher education qualifications include the Law and Youth Justice, Social Worker and Leadership and management in Health and Social Care. She is also a level three in medication supervision, diabetes report writing, and APIS diabetes end-of-life care. Amanda is also currently completing a further degree in politics and Level three in autism. She is also a ‘train the trainer’ and is qualified to assess students' higher education up to level four. Recruitment is each RM’s responsibility. However, Amanda’s extensive experience is available for advice and support for recruitment for specific skill sets if necessary.

Testimonials

Emma, Windsor & Maidenhead
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The manager listened to our requirements and has been helpful, kind, and efficient in caring for my dad. She communicates well with us and offers positive suggestions to help Dad. She and her staff are always happy, kind, and respectful which we are very grateful for.
Richard H, Manchester South.
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Really nice carer who is very considerate, gentle and extremely delicate; I trust her completely. I also have nice conversations with her and she is warm and interesting. Good communication with the management and I would recommend to anyone needing care.'
Jacquie, Oxfordshire
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Walfinch, formally of a different name, have been providing personal care for my mother for the past 2 years. I am very satisfied with their staff and the standard of care provided. A small team of carers have been used throughout, so Mum has been able to really get to know them.
Patrick, Mansfield
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Walfinch Mansfield is one heck of a company… every one who works there from office staff to carers has been absolutely amazing.’
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Get in touch with our team

To find out how Walfinch care can work for you, speak to a member of our team.

Walfinch care services in your area:

Look out for new branches of Walfinch opening soon, offering quality home care near you.