Your local Kingston and Weybridge branch of Walfinch is co-owned by Managing Directors, Kathleen Plough.

Kathleen’s passion has always been client service, she has spent more than 30 years in retail banking, initially developing the ideal of “Relationship Banking” in a time before banks became digitised and all transactions were online, client relations were of central focus and the relationships were built on trust and outcomes.

Kathleen’s vast experience makes her a valued asset as a member of our Walfinch team. Her roles in management have covered staff retention and recruitment and branch and area target setting and budgeting, as well as client retention.

Kathleen has a patient, empathetic approach with open communication lines which has allowed her to develop successful teams who together have won many target and service awards.

“I believe that building  strong, motivated teams, working contentedly in their chosen fields, will deliver the care and kindness needed for domiciliary care.

In 2019 I spent five months with Christies Care working as a live-in carer. I was able to intimately understand the needs of both carer and client during this time and I have implemented this knowledge as a franchisee in the care industry. 

Having managed teams in the past I strongly believe that anyone who leads a team needs to be happy within themselves, with this in mind I try to live a balanced healthy lifestyle making time for family and friends and being naturally energetic I enjoy keeping fit by playing badminton with a local club.”