PRIVACY POLICY NOTICE

Purpose of this document

This notice is intended to provide information about how the Company will use (or process) personal data about individuals including: its staff; clients; partners and suppliers.
The information is provided because data protection law gives individuals rights to understand how their data is used. You are encouraged to read this notice and understand the Company’s obligations to its entire community.
The privacy notice applies alongside any other information the Company provide about use of personal data, for example, when collecting data online or in paper form.
Anyone who works for, or acts on behalf of, the Company should also be aware of and comply with this privacy notice, which also provides further information about how personal data about those individuals is used.

Who we are

Walfinch is a registered Homecare provider. We are committed to protecting the privacy and security of personal information. This privacy notice explains how we collect, use, store, and share your personal data – both through our website and during our service delivery.

What Information Do We Collect?

From Website Visitors

When you use our website, we may collect:
– IP address
– Browser type
– Information about your use of our website (via cookies)
– Any personal information you provide via contact forms (e.g., name, email, phone)

From Care Clients (During Assessment of Need)

To ensure the safe, lawful, and effective delivery of homecare services, we may collect:
– Full name, date of birth, address, and contact details
– Health and medical history
– Social care needs and preferences
– Details of family members or representatives
– Next of kin and legal representatives (e.g. LPA)
– Relevant information from healthcare professionals, social services, and local authorities

Legal Basis for Processing

We rely on the following legal bases as defined under the UK General Data Protection Regulation and the Data Protection Act 2018:
– Consent
– Contract
– Legal Obligation
– Vital Interests
– Public Task
– Legitimate Interests

How We Use Your Information

We use your personal data for the following purposes:
– To assess your care needs and create a tailored Care Plan
– To liaise with relevant professionals and support networks
– To monitor, review, and improve our care services
– To contact you with service updates (if you have consented)
– To fulfil our legal and regulatory obligations

We may share your data with:
– Health professionals (e.g. GPs, hospitals)
– Social services and local authorities
– Legal representatives (e.g. LPAs, attorneys)
– Internal staff responsible for your care
We do not share your information with third parties for marketing purposes.

Call Recordings

We may record inbound and outbound telephone calls for the following reasons:
– To ensure the accuracy and clarity of information provided
– For staff training, development, and performance monitoring
– To uphold quality assurance and improve our services
– To support safeguarding, dispute resolution, and compliance with regulatory obligations

Under UK GDPR, the lawful bases for recording calls are legitimate interests, legal obligation, and contractual necessity, where applicable. Call recordings are stored securely and retained only for as long as necessary for the purpose for which they were made. You will be notified at the start of any call that may be recorded. If you do not wish to be recorded, you may request alternative communication methods.

Marketing Communications

If you consent, we may contact you via post, phone, email, or SMS about services relevant to your care. You can update your preferences or withdraw consent at any time by contacting us.

Your Rights

You have the right to:
– Access your personal information
– Request corrections to inaccurate data
– Request erasure of your data (where applicable)
– Object to processing or restrict certain uses
– Withdraw consent at any time (where processing is based on consent)

To exercise your rights, please contact us at: care@walfinch.com

Cookies and Website Analytics

We use cookies to analyse website traffic and improve functionality. You can set your browser to refuse cookies, but some website features may not function as intended.

Learn more at:
– www.aboutcookies.org
– www.allaboutcookies.org

Data Retention

We only retain personal data for as long as is necessary to fulfil our obligations and in accordance with statutory requirements.

Changes to This Policy

This policy is reviewed annually or sooner if required by law or business changes. We recommend you revisit this page periodically for the latest version.

Contact Us

If you have questions or concerns about your data or this privacy notice, please contact:
– Unit 17, White Barn, Manor Farm, Manor Road, Wantage, Oxfordshire, OX12 8NE
– Email: care@walfinch.com
– Tel: +44 1235 634893